If you’re facing domestic abuse in Somerset, you can now get confidential online chat support even longer.
The Somerset Domestic Abuse Service, which is backed by Somerset Council, has updated its chat hours from 11am-2pm to 10am-4pm. This extension makes it easier for you to reach out for help safely and discreetly. You can find the chat service on the Somerset Domestic Abuse Service website, where trained professionals are ready to provide free and confidential support. This option is perfect if you’re uncomfortable making a phone call or prefer a quieter way to get help. Plus, there’s also a confidential telephone helpline available from 8am to 8pm, every day of the week, including bank holidays. You’re not alone, and support is just a message away!
Extended hours for greater flexibility
The online chat is now available Monday to Friday, 10am to 4pm, ensuring that more people can get support when they need it most.
Cllr Federica Smith-Roberts, Lead Executive Member for Communities at Somerset Council, said:
We know that reaching out for help can be difficult, especially if someone is being monitored or feels unsafe to speak on the phone. By extending the online chat hours, we hope to make it easier for anyone in Somerset to access support confidentially, at a time that suits them.
How to access help
To use the live chat, visit: Somerset Domestic Abuse.
Support is also available via the Somerset Domestic Abuse Helpline on 0800 69 49 999, (8am–8pm, 7 days a week including bank holidays).
Email: domesticabuseservice@somerset.gov.uk
If you are in immediate danger, call 999. If you cannot speak, press 55 when prompted — this will connect you to the police through the Silent Solution system.
For those who are deaf, hard of hearing, or speech-impaired, register with emergencySMS.net to text 999 in an emergency. If you use British Sign Language (BSL), you can contact 999 BSL for a BSL interpreter.
Anyone concerned about their relationship, or worried about a friend, family member or colleague, is encouraged to get in touch.